Frequently Asked Questions
Everything you need to know about shopping with uni®
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
How do I return an item?
We offer a 30-day return policy on all unused items. Simply visit our returns portal, enter your order number, and print your prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking link to monitor your package's journey directly to your doorstep.
Does uni® offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery windows vary by location and are calculated at the final stage of checkout.
How can I contact customer support?
Our dedicated support team is available via live chat on our website or through email at support@uni.com from 9 AM to 6 PM EST, Monday through Friday.